FAQ
Frequently asked Questions
We have a number of different products on FutureLearn, each with different learning outcomes, time commitments, price bands and payment options:
- Short courses
- ExpertTracks
- Microcredentials
- Degrees
You can pay for our plans with Paypal, Credit Card, Crypto payment (Coming soon). After confirming the payment, you will receive an automatic email where you will be given the necessary credentials to log in.
Check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are delivered.
Depending on the type of subscription you joined, whether it's monthly or annual, your Unlimited membership will auto-renew one month/year from the date of your purchase, when your Unlimited expires.
Your subscription will be activated from the moment where you receive login credentials. You might or might not be able to get the credentials immediately.
Check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are delivered. If you do not see the email in your inbox, contact us via Whatsapp.
lf you don’t receive immediately, you don’t need to worry because the email will come to you eventually.
Enjoy
To get a certificate you will need to be on a Premium, ExpertTrack or Sponsored course, have bought an upgrade on your short course, or have an active Unlimited subscription.
To get your certificate, you'll need to:
- Mark at least 90% of course steps as complete,
- Attempt all tests and test questions (if your course has tests),
- Score at least 70% for the course (if your course has tests or other scored assessments)
Please speak to one of our live chat agent and they will be more than happy to run through the process.